shipping-icons
Free shipping on ALL orders + Up to 50% off
shipping-icons
Free shipping on ALL orders + Up to 50% off

Shipping and Delivery Policy

Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1 business day.

freeship

You will be eligible for free shipping. Your package will be delivered in 3-5 working days. UPS is our delivery partner.

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. Packages do not ship on the following holidays:

New Year's DayLabor Day
Martin Luther King Jr. DayColumbus Day
President's DayVeteran’s Day
Memorial DayThanksgiving
4th of JulyChristmas

Multiple Shipments

Products are being fulfilled directly by our merchants. If your order includes products/items from different merchants, you may receive multiple shipments.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Majority of our orders are shipped within 1-2 business days after the order has been placed. To track the order, click on the tracking number in the email.

 

For more information or questions, please email support@sassafrasco.com

Delivery Policy

  • We will process all orders within 1-2 working days. If the products cannot be delivered within seven days of placing your order, we will notify you of this delay and you may either cancel your order or agree to a further delivery time with us
  • Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect
  • Please note that we cannot deliver to PO boxes
  • Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party
  • Online tracking says my package has been delivered, but it's not here. What can I do? Don't panic, give it a day. Sometimes when packages are loaded and scanned for daily delivery, the tracking gets updated prematurely. You should get your package soon.
  • A second possibility is even though tracking shows delivered, it really means that a delivery was attempted. Normally 2-3 attempts to deliver will be made before leaving it at the post office. It is also possible that the mail carrier left the package in an area close to or around your home. It is possible that your package was delivered to a neighbour by accident.
  • My package never arrived, now what? Not to worry, we will find out what happened and make sure you get exactly what you ordered. Please send us an email immediately: support@sassafrasco.com



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